Refund and Cancellation Policy
Last updated: 29 October 2026
This policy explains when a payment to GreenFunds can be refunded and how to request it. It applies to every payment taken on GreenFunds: voluntary tips, and any paid product we may offer. Payments are handled by our payment gateway, Razorpay. We never collect or store your card or bank details.
Free content
All our lessons, news explainers, the glossary and the newsletter are free. There is nothing to pay and nothing to refund.
Voluntary tips
A tip (for example through "Buy us a coffee") is a voluntary gift to support free content, not a purchase of any product or service. Because nothing is sold in return, a tip is generally non-refundable once paid. The two exceptions below for failed and duplicate charges still apply: if you were charged by mistake, charged twice, or charged without meaning to tip, email us and we will refund it.
Paid products
Where we sell a paid product, its price and what it includes are shown before you pay. If you buy and change your mind within 7 days of purchase, and you have not substantially used the product, we will refund you in full. We look at whether the content was actually consumed, not at small trial use. After the 7 days, or once you have worked through a meaningful part of the content, the sale is final, except for the failed-payment and service-failure cases below. This keeps the price low and is normal for a digital product you can access instantly.
Failed, duplicate or pending payments
If money was debited but what you paid for was not delivered, or you were charged more than once for the same thing, you are entitled to a refund of the failed or duplicate charge, regardless of any time window. Many such cases are reversed automatically by the payment gateway; if yours is not, email us with the payment reference and we will trace it with the gateway and refund the extra amount.
If a paid product does not work (service failure)
If you paid for something and cannot access what you bought, and we are unable to fix it within a reasonable time, we will refund you in full even if any cooling-off window has passed. You paid for access, so if we cannot give you that, you get your money back.
If you paid by EMI
Where EMI is offered, it is provided by Razorpay's lending partners, not by us. An approved refund is returned through the same channel. Any interest the lender has already charged is set by the lender and may not be recoverable, so cancel early if you are unsure.
Cancellation
Our paid products are one-time purchases, not subscriptions, so there is nothing recurring to cancel. If a future plan is ever a subscription, its price and renewal date will be shown before you pay, and you will be able to cancel any time before the next renewal to stop further charges; you keep access until the end of the period already paid for.
How to request a refund
Email [email protected] from the email address you paid from, with your order or payment reference id and, if you can, the date and amount. We aim to acknowledge within one business day. Once approved, we return the money to your original payment method through the same payment gateway, normally within 5 to 7 working days. Your bank or card issuer may take a little longer to show it.
Contact
Questions about a payment or refund? Email [email protected] or use the contact page. See also our Terms of Use.